FAQ

Do you ship overseas and what are your delivery fees?

Yes we do! We ship all over the world using DHL Express. The shipping fee will be automatically calculated during checkout based on the size and weight of the items purchased. In some cases the customer will require to pay Import Duty/Tax, over and above the price that was paid for the order with The Mohair Mill Shop. This will be charged to the customer from DHL when the order/parcel arrives in your country. We can not pre-determine this charge. Most often this Customs and Import Duty Tax is charged on orders that are of high value and above the base value determined by your country. This charge will be for the customer to pay. The Mohair Mill Shop Online will not cover this charge/payment.


For local South African delivery fees, there is a flat rate of R110 per order, but orders over R500 come with free shipping. All orders are delivered direct to your door within 3 - 5 working days depending on your location within South Africa. 

How do I make payment?

We have two payment options. You can make a direct online payment using your credit card through a payment gate system called Payfast. This is a secure, safe banking system. Alternatively, you can make payment via EFT. Once you have selected the EFT option, and email will be sent to you with our banking details. Please note that we only ship the order off once the EFT payment reflects in our bank account, which may cause a slight delay in shipping off your order. Please note: The EFT payment option is for South African's only. International payments can ONLY be done via direct online payment. 

How do I care for my Mohair blankets and scarves?

Blankets and Scarves

Our mohair products are durable and long lasting and can last a lifetime provided that they’re cared for properly. Follow these care instructions and your mohair blankets can be passed down from generation to generation.

Store your blankets and scarves in a cool, dry place and on a flat surface. Do not hang your mohair products and do not store them in plastic.

To wash your mohair products, soak in lukewarm water, using a mild detergent that’s suitable for wool. Gently rub any areas to remove stubborn stains or marks. But be careful not to rub too hard. Rinse in clean, cold water. To dry the product, place it on a flat surface. DO NOT hang it out to dry. Mohair dries quickly and a quick shake once dry should restore it to its natural glory. DO NOT TUMBLE DRY.

Socks

Our mohair socks are machine washable. We do however, recommend cold machine wash as it’s kinder to the environment and that’s what are all about. 

Can I return or exchange something if I'm not happy with it?

Yes, you can. If you’d like to return or exchange an item, contact us by email at hello@mohairmillshop.com and we will gladly assist you through the process. Be sure to read our Refund Policy first.